Privacy Policy

1. Who We Are

The Playwise Pal Rentals Ltd ("Playwise Pal", "we", "us") operates the website at playwise-pal.co.uk and provides play and recreation equipment hire services.

Our primary contact for data matters is: [email protected]

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our website or contact us about our services.

2. What Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address
• Event details: event type, date, group size, location, and any information you provide in your enquiry message
• Technical data: IP address, browser type, operating system, pages visited (collected automatically via cookies and server logs)
• Communications: any email or form content you send to us

We do not collect financial payment information through this website.

3. How We Collect Your Information

We collect information when you:

• Complete and submit our enquiry form
• Contact us directly by email
• Visit our website (technical data collected automatically)

4. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiry about our services
• To provide equipment hire services you have requested
• To communicate with you about your booking or enquiry
• To improve our website and services based on usage data
• To comply with legal obligations

We will not use your information for automated decision-making or profiling.

5. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: processing is necessary to respond to your enquiry and fulfil any hire agreement
• Legitimate interests: to operate our business and improve our services, where this does not override your rights
• Legal obligation: where required by law
• Consent: for optional cookies where you have provided consent

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share your information with:

• Service providers who assist in operating our website (e.g. hosting providers) under appropriate data processing agreements
• Professional advisors such as legal or financial advisors where required
• Law enforcement or regulatory bodies where required by law

7. How Long We Keep Your Information

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry information is retained for a reasonable period to manage ongoing correspondence and potential bookings. We regularly review and securely delete data that is no longer required.

8. Your Rights Under UK GDPR

You have the following rights in relation to your personal data:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• Rights related to automated decision-making

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

We use cookies on this website. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

10. Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, or destruction. However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed at children under 13 and we do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and recommend you review their privacy policies separately.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

The Playwise Pal Rentals Ltd
Email: [email protected]
Website: playwise-pal.co.uk